Quick Answer: How Do I Report A Stolen UPS Package?

Who is responsible if a UPS package is stolen?

A: Ronna Branch, a spokeswoman for UPS, said if one of its drivers releases a package and it is stolen, UPS is liable for the contents unless the shipper instructs the company to release the package no matter what..

How late can a UPS package arrive?

What time will I receive my shipment? The shipment has been dispatched to a UPS driver for delivery today. Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of 9:00 am and 7:00 pm. (and sometimes later) to residences, and by close of business for commercial addresses.

Will Amazon refund a stolen package?

Amazon asks customers to wait 36 hours after the expected delivery in case it turns up. Generally, the retailer should be able to send out a new package, or issue a refund if it’s clear the package was stolen or lost. Local police departments recommend filing theft reports as well.

Can you keep packages wrongly delivered to your house?

When a company sends you an item that didn’t order, it’s called an “unsolicited good.” In these cases, you’re well within your rights to keep them. If you have goods delivered to you that you didn’t ask for, you have no obligation to send them back or to pay for them.

Where do lost UPS packages go?

UPS does not auction these items to the general public anymore. Unclaimed freight is logged and housed for a period of up to five months. If a match is not made within that period of time the merchandise goes to a salvage vendor. Damaged items that claims have been paid on are also salvaged via salvage vendors.

What do I do if UPS says delivered but no package?

If you still cannot locate the package, contact the sender of the package to initiate a trace process with UPS. The sender will then follow up with you on the progress of your shipment.

What happens if my package says delivered but I never got it?

Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day’s delivery. … If the package still does not show up, please call USPS to file a claim.

Is it illegal to pretend you did not receive a package just to get a refund?

Yes, it’s illegal and is considered fraud. You may be charged with a criminal offense.

What happens if someone steals my package?

USPS will start your claims process. If your package came through another carrier, contact the sender of the package to initiate a trace process with UPS or FedEx. The sender will then follow up with you on the progress of your shipment. Reach out to your local police department to notify them of the theft.

Should I file a police report for stolen packages?

If you spot theft, report it to your local police department. Or, if you can prove no one ever showed up at your door, the carrier (if you’re the shipper) or shipper (if you’re the recipient) will be forced to refund you. You can shop for a number of smart doorbells and home security cameras these days.

What do I do if my UPS package was stolen?

As the intended recipient of a lost or stolen UPS package, you can contact the seller. The seller can either refund you or file a claim to recoup the missing shipment with UPS. (You need the seller’s contact information if you want to go this route.) You can now also file a claim as the package recipient.

How do I contact UPS about a missing package?

Call customer service toll-free at 1-800-742-5877. Representatives are available around the clock, seven days a week to answer your questions. You can also submit your inquiry through our online contact form.

Will Amazon refund for lost package?

When Can I Apply for an Amazon Lost Package Refund? If you did not receive your package when it was supposed to arrive, you need to wait an additional three days after the due date and then request a refund. To check the status of your item, you can call Amazon customer service at 1-888-280-4331.

Is UPS liable for lost packages?

UPS is liable for loss or damage, at no extra cost, for up to $100.00 for each domestic package, international shipment, or pallet in a UPS Worldwide Express Freight® shipment, where there is no declared value. … When a shipper declares a value in excess of $100, it does not receive any form of insurance.